You have two options. You can either pay by bank transfer to account number 229668709/0300, established with ČSOB, or via the ČSOB payment gateway – VISA, VISA Electron, MasterCard, Maestro, Diners Club, etc. You only enter your card number, expiration date and CVC code on the back of the card.
I use the transport company Zásilkovna. It charges CZK 69 for its services within Czech Republic. For Slovakia from Eur 3.60. Across Europe various prices from EUR 5.
After submitting the order, you will receive a confirmation e-mail. Once the payment is made and reaches the account, I start to process your order, usually within 24 hours if all the goods are in stock. The moment the package is handed over to the shipping company, you will receive another e-mail about the shipment of goods, together with the tracking reference number. You can track your package through the Zásilkovna.cz application.
If you need your order as soon as possible, please state the delivery date in the order note. Whenever possible I will try my best, so the package is delivered to you on time.
At the same time, please bear in mind that even I need days off, and that´s why the average delivery time is generally set to five working days.
If you have not received a confirmation e-mail of your order, or you have not received the ordered goods within six working days of placing the order, contact me at info@mandalama.cz or by phone at +420 777 367 234. +420 777 367 234.
Yes. The business conditions are identical to the conditions valid for the Czech Republic. However, the difference may be in the delivery date of the order. The usual delivery time is 5 working days. The price of postage to Slovakia with the Mail Order is from CZK 89.
If, after sending the order, you find that you are in a hurry and do not want the goods, please inform me immediately at info@mandalama.cz or tel. +420 777 367 234. Do not forget to state the order number or your contact details.
If, for any reason, any of the product does not suit you, you can return it within 14 days of the delivery receipt and get your money back. To withdraw from the purchase contract, you need to use the form for withdrawal from the contract, which can be download HERE .
You need to send unused and undamaged goods in the original packaging and cover the cost for the postage which is non-refundable back to the address Pohodová účetní, which is available in the contacts. I only refund money by a bank transfer (please provide your account number and name). Send this shipment marked “RETURN OF GOODS” no later than 14 days after receipt.
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All goods from the Mandalama.cz e-shop are covered by a legal warranty of 24 months. I resolve claims according to the valid legislation and the amendment to the Commercial Code of the Czech Republic. Pack the claimed goods in a package, enclose a printed invoice which can be found in the e-mail and describe the product’s defects. Be sure to include your contact information (e-mail and phone number). Send this consignment marked “COMPLAINTS” (cover the cost for the postage which is non-refundable) to the address Pohodová účetní, which is available in the contacts.
After receiving and assessing the complaint, I will contact you within the legal period (maximum 30 days) with a proposal for its solution. In the event of a justified complaint, I will either repair the goods and send them back, exchange them for new ones, or refund the money.
If the complaint is recognized as unjustified, I will send the goods back to you with a notification of the rejection of the complaint and its justification. In the event that you do not agree with the rejection of the complaint, cases are resolved in accordance with applicable laws of the Czech Republic.
Yes, design and production took place in the Czech Republic. The Frolen company, where towels are woven, has a production plant in Stárkov, in the Náchod district. However, cotton comes from various countries outside the EU.
The product is made of 100% cotton of the best quality, so they absorb water well. However, the fibres are new and, to 100% satisfaction, the towels need to be washed several times to allow the fibre to loosen and absorb water faster. This is a standard process for any new cloth.
They don’t let go. The new fibers from which the yarn is spun are 2-3 cm, so they do not break and thus this effect is prevented.
No, they are not, but they could be. There was an option to soak the products in a specific chemical solution that would brighten the colours. Furthermore, the towels could be so-called calendered to feel better to the touch and to sell well. However, they are beautiful and of high quality, as they were removed from the loom. Therefore, I did not see a reason for further adjustments. It is more ecological and more economical. In addition, the customer is not deceived.
Wipes are made of quality materials. If you wash them at a temperature of up to 60 degrees without bleaching (aggressive) detergents, they will definitely not release the paint. According to information from Frolen, nothing would happen even if the towels are wash at 90 degrees – again without aggressive detergents. However, this washing temperature is not recommended on the loop.
How to deal with the calendar when the year 2022 expires? Simply cut the dates out. But keep the names of the months. You will have the so-called Never Ending Calendar.
If you like mandalas of months, you can cut them out too and have them framed. Such a picture also looks very nice.
Yes, if such a situation occurs, contact me. Write which card it is, how many pieces and your address. For a low fee, I will send you a new card in an ordinary envelope.
